Sponsored by Better Way of Miami, Inc, Thriving Mind South Florida and the State of Florida, Department of Children and Families.
Better Way of Miami, Inc. complies with state and federal nondiscrimination laws and policies that prohibit discrimination based on age, color, disability, national origin, race, religion, sex, sexual orientation, gender identity, or transgender status. It is unlawful to retaliate against individuals or groups on the basis of their participation in a complaint of discrimination or on the basis of their opposition to discriminatory practice.
Better Way of Miami , Inc. cumple con las leyes y las políticas estatales y federales de no discriminación que prohíben la discriminación por motivos de edad, color, discapacidad, nacionalidad , raza, religión, sexo, orientación sexual, identidad de género, o estado transgénero. Es ilegal tomar represalias contra individuos o grupos en función de su participación en una queja de discriminación o basado en su oposición a la práctica discriminatoria.
Better Way of Miami, Inc. konfòme li avèk lwa ak politik nasyonal diskriminasyon leta ak federal ki entèdi diskriminasyon ki baze sou laj, koulè, andikap, orijin nasyonal, ras, relijyon, sèks, oryantasyon seksyèl, idantite seksyèl, oswa
estati transganr Li ilegal pou fè vanjans kont moun oswa gwoup sou baz patisipasyon yo nan yon plent kont diskriminasyon oswa sou baz opozisyon yo a pratik diskriminatwa.
This publication was made possible by Grant Number H89HA00005 from the Health Resources and Services Administration (HRSA), an operating division of the U.S. Department of Health and Human Services. Its contents are solely the responsibility of the authors and do not necessarily represent the official views of the Health Resources and Services Administration or the U.S. Department of Health and Human Services.
For the Miami-Dade Transit Title VI of the Civil Right Act Notice to the Public, click on this link
Title VI of the Civil Right Act
Please forward your complaints to our EEO officer at This e-mail address is being protected from spambots. You need JavaScript enabled to view it.
If you have any questions or concerns, this person can also be reached at 305-634-3409.
EEO complaint forms:
COMPLIANT
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BETTER WAY OF MIAMI COMPLIANT PROCEDURE
Any person who believes that has been discriminated on the basis of race, color, or national origin by Better Way of Miami, Inc. may file a complaint by completing and submitting the agency's complaint form. This form is available in our offices, can be mailed or emailed on request, and will be added to our website at the next update.
Better Way of Miami, Inc. investigates complaints received no more than 180 days after the alleged incident. Better Way of Miami Inc. will process complaints that are complete. Once the complaint is received, Better Way of Miami, Inc. will review it to determine if the information is complete.
If more information is needed to resolve the case, Better Way of Miami, Inc. may contact the complainant. The complainant has 10 business days from the date of the letter to send requested information to the investigator assigned to the case. If the investigator is not contacted by the complainant or does not receive the additional information within I 0 business days, Better Way of Miami, Inc. can administratively close the case. A case can be administratively closed also if the complainant no longer wishes to pursue their case.
After the investigator reviews the complaint, then will issue a written notice to the complainant: a closure letter or a letter of finding (LOF). A closure letter summarizes the allegations and states there was not a Title VI violation and that the case will be closed. An LOF summarizes the allegations and the information regarding the alleged incident, and explains whether any disciplinary action, additional training of the staff member or other action will occur. If the complainant wishes to appeal the decision, the person has I0 days after the date of the letter or the LOF to do so.
A person may also file a complaint directly with the Federal Transit Administration, at FTA Office of Civil Rights, 1200 New Jersey Avenue SE, Washington, DC 20590.
Please download the form here (English version) and submit it in person at the address below, or mail this form to:
EEO Complaint Officer
This e-mail address is being protected from spambots. You need JavaScript enabled to view it.
800 NW 28 Street
Miami, FL 33181
You can also download the Spanish version or the Creole version of the form. See below the instruction in Spanish and Creole:
Procedimiento de queja:
Cualquier persona que crea que Better Way of Miami, Inc. ha discriminado por motivos de raza, color u origen nacional puede presentar una queja completando y enviando el formulario de queja de la agencia. Este formulario está disponible en nuestras oficinas, se puede enviar por correo o por correo electrónico a pedido y se agregará a nuestro sitio web en la próxima actualización.
Better Way of Miami, Inc. investiga las quejas recibidas no más de 180 días después del presunto incidente. Better Way of Miami Inc. procesará las quejas que estén completas. Una vez que se reciba la queja, Better Way of Miami, Inc. la revisará para determinar si la información está completa.
Si se necesita más información para resolver el caso, Better Way of Miami, Inc. puede comunicarse con el demandante. El denunciante tiene 10 días hábiles a partir de la fecha de la carta para enviar la información solicitada al investigador asignado al caso. Si el investigador no es contactado por el denunciante o no recibe la información adicional dentro de 10 días hábiles, Better Way of Miami, Inc. puede cerrar administrativamente el caso. Un caso puede cerrarse administrativamente también si el demandante ya no desea seguir adelante con su caso.
Después de que el investigador revisa la denuncia, emitirá una notificación por escrito al denunciante: una carta de cierre o una carta de hallazgo (LOF). Una carta de cierre resume las acusaciones y afirma que no hubo una violación del Título VI y que el caso se cerrará. Una LOF resume las acusaciones y la información sobre el supuesto incidente y explica si se llevará a cabo alguna acción disciplinaria, capacitación adicional del miembro del personal u otra acción. Si el denunciante desea apelar la decisión, tiene 10 días después de la fecha de la carta o la LOF para hacerlo.
Una persona también puede presentar una queja directamente ante la Administración Federal de Tránsito, en la Oficina de Derechos Civiles de la FTA, 1200 New Jersey Avenue SE, Washington, DC 20590.
Descargue el formulario aquí Spanish (versión en español) y envíelo en persona a la dirección a continuación, o envíe este formulario a:
Oficial de quejas de EEO
This e-mail address is being protected from spambots. You need JavaScript enabled to view it.
800 NW 28 Street
Miami, FL 33127
Pwosedi Plent:
Nenpòt moun ki kwè ke li oswa li te diskriminasyon sou baz ras, koulè, oswa orijin nasyonal pa Better Way of Miami, Inc. ka depoze yon plent nan ranpli ak soumèt fòm plent ajans lan. Fòm sa a disponib nan biwo nou yo, yo ka poste oswa voye yon imèl sou demann, epi yo pral ajoute sou sit entènèt nou an nan pwochen aktyalizasyon an.
Better Way of Miami, Inc. mennen ankèt sou plent yo te resevwa pa plis pase 180 jou apre ensidan swadizan an. Better Way of Miami Inc. ap trete plent ki konplè. Yon fwa ke yo resevwa plent lan, Better Way of Miami, Inc. ap revize li pou detèmine si enfòmasyon yo konplè.
Si plis enfòmasyon nesesè pou rezoud ka a, Better Way of Miami, Inc. ka kontakte moun ki pote plent lan. Moun ki pote plent lan gen 10 jou ouvrab apati dat lèt la pou l voye enfòmasyon yo mande bay envestigatè ki asiyen nan ka a. Si moun kap fè plent lan pa kontakte anketè a oswa li pa resevwa enfòmasyon anplis nan I 0 jou ouvrab yo, Better Way of Miami, Inc. ka fèmen administrativman ka a. Yo ka fèmen yon ka administrativman tou si moun ki pote plent lan pa vle pouswiv dosye yo ankò.
Aprè anketè a revize plent lan, li / li pral bay yon avi alekri pote plent lan: yon lèt fèmen oswa yon lèt jwenn (LOF). Yon lèt fèmen rezime akizasyon yo ak eta yo pa te gen yon vyolasyon Tit VI e ke ka a ap fèmen. Yon LOF rezime akizasyon yo ak enfòmasyon konsènan ensidan swadizan an, epi eksplike si nenpòt aksyon disiplinè, fòmasyon adisyonèl nan manm pèsonèl la oswa lòt aksyon ap fèt. Si moun ki pote plent lan vle fè apèl kont desizyon an, li / li gen I0 jou apre dat la nan lèt la oswa LOF la yo fè sa.
Yon moun ka pote plent tou dirèkteman nan Administrasyon Transpò Federal la, nan Biwo Dwa Sivil FTA, 1200 New Jersey Avenue SE, Washington, DC 20590.
Telechaje fòm nan isit la Creole (vèsyon kreyòl) epi voye li an pèsòn nan adrès ki anba a, oswa voye fòm sa a nan:
Ofisye Plent EEO
This e-mail address is being protected from spambots. You need JavaScript enabled to view it.
800 NW 28 Street
Miami, FL 33127