Any person who believes she or he has been discriminated on the basis of race, color, or national origin by Better Way of Miami, Inc.  may file a complaint  by completing  and submitting the agency's complaint  form. This form is available in our offices, can be mailed or emailed on request, and will be added to our website at the next update.

Better Way of Miami, Inc. investigates complaints received no more than 180 days after the alleged incident. Better Way of Miami Inc. will process complaints that are complete. Once the complaint is received, Better Way of Miami, Inc. will review it to determine if the information is complete.

If more information is needed to resolve the case, Better Way of Miami, Inc. may contact the complainant. The complainant has 10 business days from the date of the letter to send requested information to the investigator assigned to the case. If the investigator is not contacted by the complainant or does not receive the additional information within I 0 business days, Better Way of Miami, Inc. can administratively close the case. A case can be administratively closed also if the complainant no longer wishes to pursue their case.

After the investigator reviews the complaint, she/he will issue  a written  notice  to the complainant: a closure  letter or a letter  of finding  (LOF). A closure letter summarizes the allegations and states there was not a Title VI violation and that the case will be closed. An LOF summarizes the allegations and the information regarding the alleged  incident, and  explains whether any  disciplinary action,  additional training of the staff member or other action  will occur. If the complainant wishes to appeal the decision, she/he has I0 days after the date of the letter or the LOF to do so.

A person may also file a complaint directly with the Federal Transit Administration, at FTA Office of Civil Rights, 1200 New Jersey Avenue SE, Washington, DC 20590.

Better Way of Miami, Inc.

Title VI Complaint Form

Section I:



Telephone (Home):

Telephone (Work):

Electronic Mail Address:

Accessible Format Requirements?

Large Print


Audio Tape






Section II:

Are you filing this complaint on your own behalf?



*If you answered "yes" to this question, go to Section III.

If not, please supply the name and relationship of the person for whom you are complaining:


Please explain why you have filed for a third party:







Please confirm that you have obtained the permission of the aggrieved party if you are filing on behalf of a third party.



Section III:

I believe the discrimination I experienced was based on (check all that apply):

[ ] Race                                   [ ] Color                                                 [ ] National Origin                        [ ] Age

[ ] Disability                         [ ] Family or Religious Status            [ ] Other (explain) ____________________________

Date of Alleged Discrimination (Month, Day, Year):    __________

Explain as clearly as possible what happened and why you believe you were discriminated against. Describe all persons who were involved. Include the name and contact information of the person(s) who discriminated against you (if known) as well as names and contact information of any witnesses. If more space is needed, please use the back of this form.



Section IV

Have you previously filed a Title VI complaint with this agency?



Section V

Have you filed this complaint with any other Federal, State, or local agency, or with any Federal or State court?

[ ] Yes                                           [ ] No

If yes, check all that apply:

[ ] Federal Agency:                                                              

[ ] Federal Court                                                                                   [ ] State Agency                                    

[ ] State Court                                                                                       [ ] Local Agency                                   

Please provide information about a contact person at the agency/court where the complaint was filed.    






Section VI

Name of agency complaint is against:

Contact person:


Telephone number:

You may attach any written materials or other information that you think is relevant to your complaint.

Signature and date required below

                                                _________________________________  ________________________

  Signature                                                                                                                          Date

Please download the form here and submit it in person at the address below, or mail this form to:

Ashley Franco

This e-mail address is being protected from spambots. You need JavaScript enabled to view it.

800 NW 28 Street

Miami, FL 33181